FREQUENTLY ASKED QUESTIONS  

RELX Club

RELX Club is your trusted source for your RELX vaping needs. We formed this club for you to enjoy exclusive perks such as cost-free delivery, upcoming flavors, huge discounts and many more!

Sign up on our Members Portal and become a RELX Clubber.

Standard delivery fee is Php 100 within Metro Manila. A minimum purchase of Php 1,000 qualifies the member for free delivery.

Delivery will be made up to 3 days from order date. However if you wish same-day delivery, additional of Php 150 will be charged.

Sorry but you cannot. Orders are immediately prepared once received to comply with our commitment to deliver in the next 3 days. Member can always add another order or choose a different flavor on the next order.

Sorry but you cannot. Orders are immediately prepared once received to comply with our commitment to deliver in the next 3 days. Member can always add another order or choose a different flavor on the next order.

Yes, but only for unopened products. The customer is responsible for shipping the items back to us. Refunds will be subject to evaluation (up to 30 days)

We are open for business every single day. We will process and deliver your orders between 9am to 6pm

We will start processing your orders as soon as we resume operations the next day

We accept payments via debit and credit cards. We will add more payment methods in the near future.

Check your inbox if you receive a confirmation letter. If so, the order is placed successfully. Otherwise, send an email to relxclub@service-edgeinc.com to check on the status of your order.

In the event that nobody is able to receive the item/s, we reserve the right to cancel your order/s. Consequently, we will charge you with Php 300.00 as a "No-Show Fee"

We only deliver to designated address in your account.

RELX Club carefully evaluates and validates prospective members to guarantee that candidates are of legal age. We further guarantee that your privacy is our outmost concern and that your personal information will not be used and exploited in any forms.

RELX Forever

A minimum purchase of 2 packs of 3 pods or more qualifies you for the RELX Club Forever Program

The RELX Forever program is designed for members who reorder our 2 packs of 3 pods set, to enjoy discounts for every consecutive monthly purchase. Members should not break the frequency of 30-day reorder period from the last purchase or their program will reset back to Month 1.

Members will forever enjoy the 12% discount on succeeding months as long as a consecutive monthly purchase of the 2 packs of 3 pods pod set is made

Pod delivery will be made up to 3 days from order date. However if you wish same-day delivery, additional of Php 150 will be charged.

Member may still order other products but needs to purchase the 2 packs of 3 pods set every month to be part of the RELX Club Forever program.

Sorry but you cannot. Orders are immediately prepared once received to comply with our commitment to deliver in the next 3 days. Member can always add another order or choose a different flavor on the next order.

There is no limit or maximum number of orders.

Members can only order using their own account.

Yes but it has to be in packs of 3.

Yes! However, you must make the request to change the flavours seven (7) days before scheduled delivery date, otherwise, we will deliver the same flavor as theprevious month

Yes, but it will be at regular retail price, but delivery is still on us! (batched with regular delivery schedule)

Yes but the request must be made 14 days before the scheduled delivery date

Unfortunately, the subscription service is only available for monthly delivery

If a member fails to make an order within the 30-day period, the frequecy will reset to Month 1 of which the next order will be treated as Month 2 with 5% applicable discount.

Yes you may cancel your subscription any time.

Yes, but only for unopened products. The customer is responsible for shipping the items back to us. Refunds will be subject to evaluation (up to 30 days)

We will start processing your orders as soon as we resume operations the next day

We accept payments via PayPal. We will add more payment methods in the near future.

Check your inbox if you receive a confirmation letter. If so, the order is placed successfully. Otherwise, send an email to relxclub@service-edgeinc.com or send an SMS or call to check on the status of your order.

Our customer support will try to contact you within the maximum timeframe of 30 minutes upon arrival at the designated delivery address. In the event that nobody is able to receive the item/s, we reserve the right to cancel your order/s. Consequently, we will charge you with as a "No-Show Fee"

We only deliver to designated address in your account.

We only deliver to designated address in your account.

RELX Membership

Members can subscribe to our Starter Plans or our Pod-only Plans

Delivery will be made up to 3 days from order date.

Number of pods are based on the type of membership plan that you subscribed to.

Sorry but you cannot. Orders are immediately prepared once received to comply with our commitment to deliver in the next 3 days. Member can always add another order or choose a different flavor on the next order.

Members can only order using their own account.

Yes! However, you must make the request to change the flavours seven (7) days before scheduled delivery date, otherwise, we will deliver the same flavor as theprevious month

Yes, but it will be at regular retail price, but delivery is still on us! (batched with regular delivery schedule)

Yes but the request must be made 14 days before the scheduled delivery date

Unfortunately, the subscription service is only available for monthly delivery

Yes you may cancel your subscription. However, the refund amount will be net of cost savings for the products already delivered